39bm Privacy Protection Policy
We always handle your personal data with integrity and protect it with SSL encryption. This policy explains how your data is collected, stored, and used.
Table of Contents
Introduction
39bm is a platform providing online gaming services for players in Myanmar. We are committed to protecting and maintaining the privacy of our users' personal information.
This privacy policy fully explains what information we collect about you when you access the 39bm.app website, create an account, make deposits, make withdrawals, play games, or contact our customer service.
By using 39bm's services, you are considered to have agreed to the data collection and use practices described in this policy. If you do not agree with this policy, please contact [email protected] for clarification before using our services.
Types of Information Collected
We only collect information that is necessary to provide our services and to operate in compliance with the law. The information collected can be divided into the following categories—
2.1 Personal Information
- Full name
- Date of birth (for age verification)
- Email address
- Contact phone number
- Residential address (when required)
- National Registration Card or ID number (for user identity verification)
2.2 Financial Information
- Payment method type (KBZPay, Wave Money, AYA Pay, Bank Transfer)
- Deposit and withdrawal records
- Payment transaction reference number (for certain services)
39bm will never collect or store full bank card numbers or direct KBZPay PIN codes.
2.3 Usage and Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Website browsing logs
- Gaming records (games played, time played)
- Cookies and tracking pixels
Methods of Data Collection
We collect your information through the following methods—
3.1 Direct Collection
This includes information you provide yourself when filling in your account, making deposits or withdrawals, contacting customer service, or completing any form.
3.2 Automatic Collection
When you visit 39bm.app, our web servers automatically record your IP address, device information, and browsing logs. This technical data is essential for the smooth operation of our services.
3.3 Collection from Third-Party Services
We collect financial data from payment services (KBZPay, Wave Money, AYA Pay) and data from fraud prevention software. Those services operate under their own policies, and 39bm is not responsible for the data they collect.
How Information Is Used
Collected information is used only for the following purposes—
- Account creation and management — to create your account and grant legitimate access
- Age verification — to confirm that players are 21+
- Financial transactions — to process deposits, withdrawals, and bonus payments
- Service Improvement — to improve website performance and game services
- Customer Support — to answer questions and resolve issues
- Security and Fraud Prevention — to protect against irregular activity and dishonest play
- Legal Compliance — to comply with applicable laws and policies
- Personalised Promotions — to send promotions suited to your play style (you can opt out at any time)
Data Sharing and Disclosure
We do not generally share your personal information. However, there are specific situations where disclosure may be required—
5.1 Service Partners
Payment processors (KBZPay, Wave Money, AYA Pay) and technology companies that support our services may only access information relevant to the tasks they perform and may not use it for any other purpose.
5.2 Legal Disclosure
If disclosure is required by court order, legal process, or demand from a relevant authority, we will comply with the law, but we will make every effort to notify you in advance to the extent permitted by law.
5.3 Fraud Prevention Cooperation
We will share only the necessary data with third-party verification companies involved in transaction monitoring and anti-money laundering activities.
5.4 Business Transfers
If all or part of 39bm's business is sold, merged, or transferred, the collected data may be included as part of that transaction, and you will be notified in advance.
Cookies and Tracking Technologies
39bm.app uses cookies to improve your browsing experience and to deliver our services effectively—
- Essential Cookies: required for the website to function correctly (login session, security)
- Functional Cookies: to remember your language and settings preferences
- Analytics Cookies: to analyse browsing behaviour and play patterns
You can block cookies through your browser settings. Please note that blocking essential cookies may cause some services to malfunction and may prevent you from logging in.
Protection of Children's Privacy
39bm's services are a platform for players aged 21 and above only. We do not intentionally collect personal information from anyone under 21.
If we become aware that a person under 21 is using our services, we will immediately close that person's account and delete any data collected. If you come across such a case, please report it to [email protected] right away.
Data Retention Period
We retain your personal information only for as long as necessary—
- Active Accounts: data is kept until the account is closed
- Financial Records: kept for a minimum of 5 years to meet legal requirements
- Communication Records: kept for up to 2 years after an issue is resolved
- Technical Logs: kept for 1 year for security checks and issue resolution
When the retention period expires, we will securely delete or anonymise your data.
Your Rights
You have the following rights regarding the personal data we have collected—
9.1 Right to Access
If you want to know what data 39bm has collected about you, contact us at [email protected] and submit a request.
9.2 Right to Correction
If any of your personal data is incorrect, you can request a correction and we will act on it as quickly as possible.
9.3 Right to Deletion
You can request that your personal data be deleted after your account is closed. However, please understand that data we are legally required to retain (such as financial records) must continue to be kept.
9.4 Right to Opt Out of Promotional Communications
If you no longer wish to receive promotional notifications from us, contact [email protected] and request to be unsubscribed. Even after doing so, you will still receive financial notifications and important account-related updates.
Security Measures
39bm uses a wide range of security technologies to protect your personal data—
- SSL Encryption (256-bit): All data transmissions are encrypted and protected
- Access Control: Only authorised personnel can access data
- Encrypted Database: Stored data is protected with encryption
- Regular Security Audits: Servers and software are regularly reviewed and maintained
- Intrusion Prevention: Firewall and anti-intrusion technologies are in place
- Staff Data Handling Training: Staff are trained on proper data handling practices
No company can guarantee 100% protection, but we apply the best available methods and work hard to keep your data safe. If a data breach occurs, we will act immediately and notify affected users as soon as possible.
Policy Updates
We may update this Privacy Policy from time to time as our services improve. Any changes will be published on this page and the "Last Updated" date will be revised accordingly.
Please note that continued use of our services after an update is considered acceptance of the revised policy. If significant changes are made, we will notify you via a pop-up alert on your account.
Contact 39bm
If you have any questions about this Privacy Policy, feel free to reach us at any time—
- Live Chat: Available 24/7 in Myanmar language
- Email: [email protected]
When contacting us, please clearly state your account ID and the reason for your inquiry — we will respond as quickly as possible.